topic Re: Internet EXTREMELY slow in Broadband

Internet EXTREMELY slow

JollyJed — Thu, 14 May 2020 12:47:39 GMT

Hey guys,

I hope you're all well, my internet has been absolutely awful for the past 2 months. Im promised 15 download minimum and im currently getting 6 and have been for the past 2 months. Its a business line and people are working from home and its getting extremely difficult now. Are there any troubleshooting methods i can use to figure out whats going on? I will also add the main PC is plugged directly into the Hub (directly next to it) and has also been struggling a lot so this isn't a wifi problem.

Cheers, Jed.

Re: Internet EXTREMELY slow

RyanJames — Fri, 15 May 2020 11:01:55 GMT

Hi Jed

Very sorry to hear you are having these issues. There are a few wiring checks you can do to try and resolve this issue. You will find a video detailing those checks here.

If you have done those checks and your are still having issues then you may require an engineer to resolve the fault, and I would recommend contacting us on livechat or via WhatsApp on 07376165207 or via the following link: https://api.whatsapp.com/send.

I do hope we can get to the bottom of this one for you and get that all sorted!

All the best,

Ryan