https://business.forums.bt.com/t5/Broadband/BT-Cloud-Phone/m-p/83961#M15404 <P>We have a BT Cloud Phone service, with the BTB Hub 6.&nbsp; But I tried to setup a third party Draytek router instead, so as to use the range of remote access and other facilities.</P><P>&nbsp;</P><P>Doing that has caused the phone system to stop working.</P><P>&nbsp;</P><P>Does anyone know if the Cloud Phone system is 'standard voip' ? Should I be able to set it up on the third party router ? Or is there anything locking it to the supplied BTB Hub 6 ?</P><P>&nbsp;</P><P>Thanks.</P><P>&nbsp;</P> Tue, 23 Mar 2021 18:19:01 GMT Clyde2021 2021-03-23T18:19:01Z https://business.forums.bt.com/t5/Broadband/BT-Cloud-Phone/m-p/83961#M15404 <P>We have a BT Cloud Phone service, with the BTB Hub 6.&nbsp; But I tried to setup a third party Draytek router instead, so as to use the range of remote access and other facilities.</P><P>&nbsp;</P><P>Doing that has caused the phone system to stop working.</P><P>&nbsp;</P><P>Does anyone know if the Cloud Phone system is 'standard voip' ? Should I be able to set it up on the third party router ? Or is there anything locking it to the supplied BTB Hub 6 ?</P><P>&nbsp;</P><P>Thanks.</P><P>&nbsp;</P> Tue, 23 Mar 2021 18:19:01 GMT https://business.forums.bt.com/t5/Broadband/BT-Cloud-Phone/m-p/83961#M15404 Clyde2021 2021-03-23T18:19:01Z https://business.forums.bt.com/t5/Broadband/BT-Cloud-Phone/m-p/85759#M15666 <P>Hi Clyde2021,</P> <P>&nbsp;</P> <P>I’m sorry you are having compatibility issues with your Cloud handset. You may have these issues sorted, but if you still need support. Please don’t hesitate to send me a PM and I can look into it for you.</P> <P>&nbsp;</P> <P>Thanks</P> <P>&nbsp;</P> <P>^Paul</P> Thu, 25 Nov 2021 10:15:11 GMT https://business.forums.bt.com/t5/Broadband/BT-Cloud-Phone/m-p/85759#M15666 PaulC1 2021-11-25T10:15:11Z