topic Nightmare in Broadband

Nightmare

TFLltd — Mon, 19 Apr 2021 11:40:43 GMT

No Broadband now for 9 days ,

4 days 3 engineers to say i need a new router !!!!

2 more days to wait for router - plug in and nothing solid orange .

Dozens of phone calls and no call backs

Last engineered stated it was going to be a build issue or my account has been compromised , this was relayed back to BT, and nothing is being communicated as to what is being done

UTTERLEY disgusted with the way my problem is being handled ....simple fact is its not

Re: Nightmare

TFLltd — Thu, 22 Apr 2021 11:12:47 GMT

Now 13 days no internet

5 engineer visits, and nobody knows what to do , so its just left unresolved , all because the router (brand new) will not go into sync.

As a Business we have just survuved Covid , but BT will be our downfall .....DISGUSTED

Re: Nightmare

BethM — Fri, 10 Dec 2021 08:30:18 GMT

Hi TFLltd

I'm sorry to hear the issues you had with the internet. Hopefully it's all in hand and working okay now but if there's anything I can help with, please private message me so we can discuss

Beth