Double billed for 5 months

aadamm — Tue, 10 Aug 2021 12:32:31 GMT

Hi All,

I'm struggling to figure out how to proceed with this issue.

Story is, had ADSL, upgraded to Fibre, BT billing for both but providing 1 service.

I have called 3 times, submitted compaints twice and online chatted twice, promised to be credited and to fix the issue, but it never gets resolved.

I don't want to cancel the DD as they will cut the business broadband off, the only step I can think of is to report BT to someone 🤷🏼‍♂️

Any help would be appreciated.

Thanks

Re: Double billed for 5 months

BethM — Fri, 19 Nov 2021 16:29:57 GMT

Hi aadamm

I'm sorry to hear the double billing has persisted here despite you doing exactly the right thing here - letting us know and having a complaint raised. I can see this post is a few months ago now but if you are still having issues with this, please message me privately so I can look into this for you.

Beth

topic Double billed for 5 months in Broadband

Double billed for 5 months

Re: Double billed for 5 months