https://business.forums.bt.com/t5/Broadband/Fibre-installation/m-p/85701#M15628 <P>Hi Brownfreddy</P> <P>&nbsp;</P> <P>I'm sorry to hear about the issues with the Openreach installation and that it has taken a long time for a reply. In instances like this where Openreach have damaged property <A href="https://www.openreach.com/help-and-support/when-to-get-in-touch-with-openreach/complaints-policy" target="_blank" rel="noopener">you can raise a complaint to them directly here.&nbsp;</A>BT can only raise faults when it is affecting the service.&nbsp;</P> <P>&nbsp;</P> <P>Beth</P> Fri, 19 Nov 2021 13:19:24 GMT BethM 2021-11-19T13:19:24Z https://business.forums.bt.com/t5/Broadband/Fibre-installation/m-p/83683#M15317 <P>Open Reach installed fibre in my parents home, what a shambles. I am unable to upload a photo but the pipe cable coming up through their footpath is not inline with protective cable cover going into their home cable is exposed such a mess the engineer should be ashamed of himself. Open reach will not address the issue but when it goes viral I bet it'll raise a few questions.&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P> Tue, 29 Dec 2020 20:24:19 GMT https://business.forums.bt.com/t5/Broadband/Fibre-installation/m-p/83683#M15317 Brownfreddy 2020-12-29T20:24:19Z https://business.forums.bt.com/t5/Broadband/Fibre-installation/m-p/85701#M15628 <P>Hi Brownfreddy</P> <P>&nbsp;</P> <P>I'm sorry to hear about the issues with the Openreach installation and that it has taken a long time for a reply. In instances like this where Openreach have damaged property <A href="https://www.openreach.com/help-and-support/when-to-get-in-touch-with-openreach/complaints-policy" target="_blank" rel="noopener">you can raise a complaint to them directly here.&nbsp;</A>BT can only raise faults when it is affecting the service.&nbsp;</P> <P>&nbsp;</P> <P>Beth</P> Fri, 19 Nov 2021 13:19:24 GMT https://business.forums.bt.com/t5/Broadband/Fibre-installation/m-p/85701#M15628 BethM 2021-11-19T13:19:24Z