topic Re: Now day 6 no internet in Broadband

Now day 6 no internet

yuzahudu — Fri, 01 Oct 2021 10:04:01 GMT

Tried 2 different all new routers even so called all singing hub 2 , none of them will sync , Open reach have washed there hands of the fault saying nothing further they can do ,

no line fault , full signal to the socket , equipment tested and works, exchange says no issues , so WHY wont the routers sync.

Re: Now day 6 no internet

BethM — Fri, 10 Dec 2021 08:27:37 GMT

Hi yuzahudu

I'm sorry to hear about the issues you've had with internet. Hopefully it's now resolved and working for you but if you need any assistance with this, please private message me so we can discuss and I can look into it for you.

Beth

Re: Now day 6 no internet

Susan69 — Wed, 02 Feb 2022 05:43:20 GMT

@yuzahudu wrote:
Tried 2 different all new routers even so called all singing hub 2 , none of them will sync , Open reach have washed there hands of the fault saying nothing further they can do ,
no line fault , full signal to the socket , equipment tested and works, exchange says no issues , so WHY wont the routers sync.

Without internet is so frustating! and no one is solving our problem is more frustating.

Re: Now day 6 no internet

BethM — Wed, 02 Feb 2022 10:59:27 GMT

Hi Susan69

I'm sorry to hear you're having issues with your internet. Can you please send me over a Private Message with some details so I can look into this for you?

Beth

Re: Now day 6 no internet

Bourget — Thu, 03 Feb 2022 06:50:58 GMT

You can fix broadband connection through power cycling as well. Power cycling means disconnecting the cables from the primary power source, waiting until the router has undergone the usual boot-up sequence and then plugging the wires in again. There is a higher chance for your broadband connection to start working after power cycling.