topic Re: BTBHub6 disconnects briefly every night in Broadband

BTBHub6 disconnects briefly every night

kelper — Sat, 26 Feb 2022 08:36:38 GMT

My Smarthub disconnects from the internet for about two minutes every night, sometimes twice. Does anyone else have this? During the day, there are occasional, brief interruptions. I'm on an ADSL copper connection. I get 13Mbps downloads over wifi, which is good enough for me.

I use a service which pings my hub every sixty seconds and sends an email when it goes 'down' and when it comes back.

Re: BTBHub6 disconnects briefly every night

PaulC1 — Mon, 07 Mar 2022 15:00:05 GMT

Hi Kelper,

Does this still happen? Sometimes there are updates done overnight, or it could be anything really. Let me know if you are still experiencing this and I can investigate if need be.

Thanks

^PaulC1

Re: BTBHub6 disconnects briefly every night

kelper — Mon, 07 Mar 2022 15:16:57 GMT

Yes, it still happens every night and sometimes during the day. I just wondered if this was normal? I can live with it. Let's see if other customers have this issue.