topic Re: Very slow Bt smart hub 2 in Broadband

Very slow Bt smart hub 2

Playboy124 — Wed, 30 Mar 2022 17:13:29 GMT

My wifi connection is horrible, it takes forever to download anything and i cant seem to do any work at all, things keep lagging and just stopping.

I have no idea how to fix it, help.

I have done the quiet line test on the phone and there was no noise at all. What does this mean?

Re: Very slow Bt smart hub 2

kelper — Wed, 30 Mar 2022 18:14:54 GMT

Which hub do you have? Which service do you have? Can you connect your hub/router to the Master Socket so that all other devices are disconnected? I don't work for BT but have sorted all my problems over decades as an internet user.

Re: Very slow Bt smart hub 2

Playboy124 — Wed, 30 Mar 2022 18:38:56 GMT

@kelper

I have the Smart Hub 2 and i have already tried testing my internet with the master sockey directly. I even tried the test socket

However the stats are still the same

So i dont know what to do

Re: Very slow Bt smart hub 2

kelper — Wed, 30 Mar 2022 18:59:29 GMT

But which service from BT do you have? Have you tried connecting a computer to the hub directly with an ethernet cable?

Re: Very slow Bt smart hub 2

Playboy124 — Wed, 30 Mar 2022 19:03:07 GMT

What do you mean by which service?

Re: Very slow Bt smart hub 2

kelper — Thu, 31 Mar 2022 06:51:06 GMT

Do you have BT Infinity. Is it FTTC or FTTP? Or DSL?

Re: Very slow Bt smart hub 2

macslever — Thu, 07 Apr 2022 10:49:06 GMT

As Kelper mentions have you tried with ethernet cable directly. This will help you understand if its a Wi-Fi problem or an overall speed problem.

Re: Very slow Bt smart hub 2

kelper — Fri, 06 May 2022 08:05:28 GMT

Why not say what you have tried? Are asking for help or just musing? 😁

Re: Very slow Bt smart hub 2

rachelgomez123 — Thu, 08 Sep 2022 07:18:30 GMT

Try these steps

Use the BT broadband troubleshooter.
Make a call on your landline.
Restart your BT Hub.
Check the lights on your Hub.
Power cycle your Openreach modem (fibre customers).
Try your test socket – this is the main phone socket in your home

Regards,

Rachel Gomez