Openreach have used the ONT's intended for a different purpose and not provided new ones

AnneT — Thu, 09 Jun 2022 20:41:47 GMT

Good Evening, In the medical centre that I work in our health board installed two ONT's which were intended to be for our back up FTTP circuits which they require us to have installed.

We are currently in the process of having a new phone system installed and share a comms room with a practice which uses the same building and we both ordered 80/20 FTTP circuits which have now been installed. The engineer who was on site to complete these used the ONT's that were intended for the back up circuits despite us ordering new ONT's. Is there anyway we can rectify this?

Thanks in Advance. Anne

Re: Openreach have used the ONT's intended for a different purpose and not provided new ones

SamG — Mon, 13 Jun 2022 11:42:53 GMT

Hi AnneT,

I'm sorry to hear about this. I'll need to take some of your account information before I can start looking into. Please head over to my profile and hit "send message" and we can continue our conversation there.

Thanks,

^SamG

topic Openreach have used the ONT's intended for a different purpose and not provided new ones in Broadband

Openreach have used the ONT's intended for a different purpose and not provided new ones

Re: Openreach have used the ONT's intended for a different purpose and not provided new ones