topic Re: Bronze address problem in Broadband

Bronze address problem

mlpstudios — Wed, 10 Aug 2022 17:02:28 GMT

Hi everyone,

I'm looking to switch providers to Zen but they tell me my address shows up as a bronze address.

If I do a check on the Openreach fibre availability checker both my address and my phone number cause an error and I can't see any products - even though clearly I have a working phoneline and internet.

I've tried calling the BT business call centre (it's a business account) but they assure me the phone number and address are linked, perhaps they're just looking at the invoice rather than something else - who knows.

How do I resolve this address issue? It's been plauging us for a few years and I need to get it sorted.

Thanks!
James

Re: Bronze address problem

mlpstudios — Thu, 11 Aug 2022 08:27:08 GMT

Hey @SamG thanks for the mention yesterday. Any idea on my problem above? Thanks

Re: Bronze address problem

SamG — Thu, 11 Aug 2022 09:15:51 GMT

Hi mlpstudios,

Have you checked that your address is correct on the Royal Mail database?

If you've done this already, please send me a private message by heading over to my profile and hitting "Send a Message" and I'll be able to help you further.

Thanks,

^SamG

Re: Bronze address problem

SamG — Thu, 11 Aug 2022 09:18:18 GMT

Here is the link to check your address on the Royal Mail database: Postcode Finder - Find an address | Royal Mail Group Ltd

^SamG

Re: Bronze address problem

mlpstudios — Thu, 11 Aug 2022 09:58:05 GMT

Thank you @SamG my address is correct, I will PM you now.