topic BTWifi-X on 5GHz only in Broadband

BTWifi-X on 5GHz only

nat — Thu, 11 Aug 2022 13:23:23 GMT

BT Business Hubs, Home Hubs etc broadcast a "BTWiFi-with-FON" SSID on both 2.4GHz and 5.8GHz. This is the unsecured SSID that BT customers can log in with through the captive portal.

They also broadcast a "BTWifi-X" SSID, which is a secured SSID which iPhone and iPad users can use to log into BT Wi-Fi automatically (using the connection profile from the BT Wi-Fi app), but it only broadcasts on 5.8GHz.

Because of that, we are finding that the signal is considerably shorter range on the secured SSID compared to the unsecured one, which is a terrible experience when out and about.

I'd like to suggest that BT push out an update to Business Hubs and Home Hubs to enable the "BTWifi-X" SSID on the 2.4GHz band also.

I've totally failed to find a suitable email address or contact details for anyone technical behind BT Wi-Fi, hence my posting here.

Re: BTWifi-X on 5GHz only

SamG — Thu, 11 Aug 2022 13:55:12 GMT

Hi nat,

I've raised this issue with the relevant team and I'll let you know once I hear back from them.

Thanks,

^SamG

Re: BTWifi-X on 5GHz only

nat — Thu, 11 Aug 2022 15:21:10 GMT

Thanks, I'll await your response!

Re: BTWifi-X on 5GHz only

SamG — Wed, 17 Aug 2022 12:08:01 GMT

Hi nat,

Thanks for your patience on this.

Can I ask which hub is it specifically that you're having this issue with?

^SamG