topic Re: BTNet NRO - IP settings in Broadband

BTNet NRO - IP settings

euantorano — Mon, 14 Feb 2022 09:13:43 GMT

Hi,

I'm working with a client who have opted for a BTNet 1000MBPS No Router Option install, and have got an ADVA FSP 150-GE102PRO installed by a BT engineer. This presents an SFP interface.

We've installed a Draytek Vigor 3910, and connected it to the SFP port on the ADVA via one of the SFP+ ports on the Vigor, but when it comes to WAN configuration, we're a bit stuck as we seem to be missing some IP information from BT.

Our customer ordered 5 static IPv4 addresses, and originally BT only sent over the "BTnet_NRO_User_Guide" documentation without any IP details at all. After chasing for some IP details, we got an email apologising and saying they were supposed to have been sent already, then explaining as follows:

IPv4 Directly Connected Section: 
IPV4 Network Address : 
IPV4 Network Mask : 
IPV4 BTnet NTE Router LAN Address : 
The ???IPV4 BTnet NTE Router LAN Address??? is your default gateway. The ???IPV4 BTnet NTE Router LAN Address??? + 1 is your first useable address and should be configured on your equipment. The same format should be followed for IPV6 if you are using those addresses.


IPv6 Directly Connected Section: 
IPV6 Network Address : 
IPV6 Network Mask : 
IPV6 BTnet NTE Router LAN Address : 

Information for your subnets that are not directly connected to your BTnet connection: 

IPv4 Non-Directly Connected Section 
IPV4 Network Address : X.X.X.16 
IPV4 Network Mask : 255.255.255.248 
IPV4 Next Hop Address : Y.Y.Y.Y 

IPv6 Non-Directly Connected Section: 
IPV6 Network Address : Z:Z:40C9:: 
IPV6 Network Mask : /56 
IPV6 Next Hop Address : A:A:A:A:A:A:A:1A01 

For DNS look up use the following DNS servers: 
ns3.bt.net - 194.72.6.57 
ns4.bt.net - 194.73.82.242

Based on our reading of the "BTnet_NRO_User_Guide", we're supposed to have some details about the BTnet access router address and we should be using that + 1 as our WAN IP and a network mask of 255.255.255.252. However, that information hasn't been supplied.

Are we understanding the documentation properly, or are we completely missing something? Do we need to get our customer to go back to BT support to get some further details?

Re: BTNet NRO - IP settings

PaulC1 — Mon, 14 Feb 2022 09:02:15 GMT

Hi euantorano,

I am looking into this just now. When I get some information I will post it here.

Thanks

^PaulC1

Re: BTNet NRO - IP settings

euantorano — Mon, 14 Feb 2022 12:06:02 GMT

Perfect, thank you.

Re: BTNet NRO - IP settings

DBR100 — Mon, 14 Feb 2022 12:24:35 GMT

Hi,

Also have the same problem - just came to test a circuit comissioned a few weeks back, but the information in the Non-Directly connected section doesn't make sense.

The IPV4 Network address and mask place the next hop address on a different subnet?

Re: BTNet NRO - IP settings

PaulC1 — Mon, 14 Feb 2022 12:47:25 GMT

Hi DBR100,

I will hopefully answer both questions when i get my response from the team.

Thanks

^PaulC1

Re: BTNet NRO - IP settings

euantorano — Thu, 17 Feb 2022 09:32:34 GMT

Hi PaulC1,

Have you heard anything back at all? Our customer's existing connection is due to be terminated on the 1st of March which only gives us 2 more weekends to get everything transferred over.

Re: BTNet NRO - IP settings

PaulC1 — Thu, 17 Feb 2022 11:09:44 GMT

Hi euantorano,

I sent you a private message on Monday. I have sent you another one today. If you can respond to that we can get into the detail of it.

Thanks

^Paul

Re: BTNet NRO - IP settings

euantorano — Thu, 17 Feb 2022 11:10:56 GMT

Ah, sorry I hadn't noticed the little thing at the top of the page and didn't get an email about it. I'll check now, thanks!

Re: BTNet NRO - IP settings

fogatr — Thu, 04 Aug 2022 07:48:23 GMT

I also need private message from your side as I am in the same situation here.

Re: BTNet NRO - IP settings

jturley8 — Tue, 18 Oct 2022 16:46:18 GMT

Hi euantorano,

Did you get to the bottom of this? I have a new BT wires only install (it's been a painful experience) and I am also missing information.

Many thanks.

Jason

Re: BTNet NRO - IP settings

jturley8 — Tue, 18 Oct 2022 16:48:56 GMT

Hi fogatr,

Did you get a response at all? We're also in the same situation.

Re: BTNet NRO - IP settings

euantorano — Tue, 18 Oct 2022 16:53:46 GMT

We did eventually, yes.

The document we'd been sent was totally missing the required information and we were apparently meant to receive the information within the guide we were sent. It's only after PaulC1 chased up and got the information for us that we actually got what we were supposed to. Sounds like this is a common problem with the No Router Option (if I were a glass half empty type of guy I might suggest BT wanted to up-sell their fully managed service...).

PaulC1 provided us with the details of:

- The IP address to be used on the outside of their firewall

- The default gateway

Both of which are fairly crucial!

Re: BTNet NRO - IP settings

jturley8 — Tue, 18 Oct 2022 20:29:09 GMT

Good to hear. Glad you got things working.

We got an email like you from BT, but it was missing any info under the 'IPv4 Directly Connected Section' which I think is what we need (gateway, net mask, useable range).

Did you have to do anything with next hop addresses?

Thanks

Jason

Re: BTNet NRO - IP settings

EComputer_Visio — Sat, 11 Mar 2023 14:36:55 GMT

Hi PaulC1,

I have the same issue, can you send me an email so we can discuss router network settings for my BTNet?

Thanks,

Miro

Re: BTNet NRO - IP settings

PW1 — Wed, 26 Apr 2023 18:28:15 GMT

Hi Paul,

I am also missing the directly connected IP information for a BT wires only circuit install. Is there a number that I can call to get that information?

Thanks

Information for your subnets that are directly connected to your BTnet connection:

IPv4 Directly Connected Section:

IPV4 Network Address :

IPV4 Network Mask :

IPV4 BTnet NTE Router LAN Address :

The 'IPV4 BTnet NTE Router LAN Address' is your default gateway. The 'IPV4 BTnet NTE Router LAN Address' + 1 is your first useable address and should be configured on your equipment. The same format should be followed for IPV6 if you are using those addresses.

IPv6 Directly Connected Section:

IPV6 Network Address :

IPV6 Network Mask :

IPV6 BTnet NTE Router LAN Address :

Re: BTNet NRO - IP settings

adamregan121 — Mon, 22 May 2023 23:25:56 GMT

Hi Paul,

We are experiencing exactly the same issue - setting up our wires only connection on a fortigate FG200F

we were provided this:

IPv4 Non-Directly Connected Section

IPV4 Network Address : x.x.x.208

IPV4 Network Mask : 255.255.255.248

IPV4 Next Hop Address : x.x.x.33

fibre goes to a transceiver - configured port as a "WAN" port

IPV4 Next Hop Address +1 (.34)/ subnet configured as provided from your guys (.248)

We then configure the WAN gateway as the the x.x.x.208 address

Testing ping externally using the .34 as the source IP fails for 8.8.8.8

but it also fails to be able to ping .33 / .32 also

Any help is really appreciated!!!!!

Adam

Set the SDWAN gateway as the

Re: BTNet NRO - IP settings

PW1 — Fri, 09 Jun 2023 18:19:01 GMT

Adam,

I was able to call 011-44-808-100-2440 Option 2 for BTNet. After providing account number, business name, and address, I got the information I needed. The PXPIP number is good to have ready if available.

Re: BTNet NRO - IP settings

tarek — Sun, 08 Oct 2023 14:34:44 GMT

can you please send to me what is the solution of this i have the same case , and need your help

Re: BTNet NRO - IP settings

tarek — Sun, 08 Oct 2023 14:35:56 GMT

can you please help me as i have the same issue with ISR 4321 cisco router