topic Re: How to find my BTB broadband password? Not my BT Business login password. in Broadband

How to find my BTB broadband password? Not my BT Business login password.

kelper — Sun, 10 Apr 2022 17:56:38 GMT

I don't need it now but I would like to record my broadband internet access password.

I have a Draytek Vigor already set up to replace the Business Smart Hub should it fail but the password is hidden by asterisks and I can't unobfuscate it.

On the Draytek, my username is M*****@hg7.btclick.com

But on my Business Smart Hub, it's green-light @ service.btclick.com

Re: How to find my BTB broadband password? Not my BT Business login password.

Anonymous — Mon, 11 Apr 2022 10:50:58 GMT

Hi, I am having the same issue. My router also says green-light for the username and none of the emails I got after the order mention the password for my @btclick.com email. I understand I need this to set up my new non-BT router?

My current BT Smart Hub works fine but I would prefer to use my new one.

Your help would be appreciated. Thanks!!

Re: How to find my BTB broadband password? Not my BT Business login password.

kelper — Mon, 11 Apr 2022 12:45:36 GMT

I think I got mine in a text message. What router are you using?

Start your own topic and you may get a message from a mod.

Re: How to find my BTB broadband password? Not my BT Business login password.

BethM — Wed, 22 Jun 2022 14:15:29 GMT

Hi Kelper and rosequartz

The green-light username is the generic username for our BT Business Routers.

If you require the specific password to set up a 3rd party router, you'll need to contact us to get this as it's specific to your connection so we need to pull up your account and pass security to provide this.

You can send me a private message with some details and I can look into this for you.

Re: How to find my BTB broadband password? Not my BT Business login password.

kelper — Tue, 12 Apr 2022 08:48:25 GMT

Thanks Beth, we got cut off but I have the password now.

Re: How to find my BTB broadband password? Not my BT Business login password.

tonyc1 — Wed, 21 Dec 2022 18:46:08 GMT

Hi Beth

I have just had a BT business Hub2 installed & need to replace it with a Vigor. The B/Band username on the BT Hub is 'btbusinesshub@business.btclick.com' & it says password not required. Is this the same scenario as the green-light username & I need a specific user/password for the PPPoA connection on the Vigor?

I did contact BT chat support & the gave me a username of the form N######@hg7.btclick.com & password like: G#bt####p###m - are these what I should use on the Vigor?

They also told me a static address of 81.133.###.### had been assigned but looking at the BTHub it has an address of 109.146.###.### so i'm not sure if/when the address will change?

(Note they also told me a modem with WAN port connection would be installed but actually it's just the standard 2-port wall box)

Re: How to find my BTB broadband password? Not my BT Business login password.

kelper — Wed, 21 Dec 2022 19:02:15 GMT

That is the correct format of username and password. I use a Vigor router. It took a few days for my static IP to take effect.

Try restarting the hub and check IP again.

What do you get if you type ipconfig /all into a terminal or command prompt?