topic Re: Cannot connect to office routers. Traceroute fails on DSL but works on 4G failover. in Broadband

Cannot connect to office routers. Traceroute fails on DSL but works on 4G failover.

martinbirch — Tue, 31 Jan 2023 11:55:36 GMT

Hi,

I'm having issue connecting to BT IP addresses that I use for work. If I try with the DSL line connected traceroute fails, if I disconnect the DSL line and use 4G BT failover then it works correctly. Testing from other non-BT sites also works.

Thanks

Martin

Re: Cannot connect to office routers. Traceroute fails on DSL but works on 4G failover.

itmika — Tue, 31 Jan 2023 13:57:54 GMT

Hi Martinbirch,

I have the same problem which you can see at

https://business.forums.bt.com/t5/Broadband/BT-blocks-block-of-static-IPs/td-p/88139.

The BT support says access to static IP is the owner problem and refuse to look into problem.

Moreover, I had some IPs which were blocked even by 4G failover.

Thank you,

Jac

Re: Cannot connect to office routers. Traceroute fails on DSL but works on 4G failover.

VickyK — Mon, 06 Feb 2023 12:37:23 GMT

Hi @martinbirch ,

I'm sorry to hear about the issues you're having. If you can please go to my profile and send a message I can get you in touch with our technical team to look into this with you.

Thanks,

^VickyK