topic Re: BT Hub 2 with TP Link AV1000 in Broadband

BT Hub 2 with TP Link AV1000

chrisstuart — Tue, 23 May 2023 07:47:55 GMT

Last week I changed from a Hub 1 on normal BB to Full Fiber Essential 150 with of course a BT Hub 2. All connected to all my devices and works well.

In my garden office (ok shed!) I have for the past year or so a TP-Link AV1000 which has worked perfectly on the Hub 1 system. Now on Hub 2 nothing. All the lights are on showing connections plus I'm paired and in the network. I'm using the same sockets which I know works so the wiring is ok, I've also tried multiple combinations of Ethernet port, pairing, resetting all devices and I still get an unstable report with no connection. Its obviously the Hub 2 but what's the problem - help!

Re: BT Hub 2 with TP Link AV1000

kelper — Tue, 23 May 2023 10:10:59 GMT

Have you split the 2.4GHz and 5GHz wifi on the new hub?

Re: BT Hub 2 with TP Link AV1000

chrisstuart — Tue, 23 May 2023 19:15:10 GMT

No, how do I do that?

Re: BT Hub 2 with TP Link AV1000

kelper — Tue, 23 May 2023 19:27:44 GMT

Go to 192.168.1.254 in your browser. You can ignore any warnings, as this is an internal link, not an internet link.

Select the 'wireless' tile.

Click on 'Change settings'

Enter the admin password printed on the back od the BT Hub.

Where it says 'Seperate bands' move the slider to 'On'

Click on 'Save' at the top

You may get a warning that the admin password is insecure. I always ignore this as it is handy to keep the admin password "as is", unless you have teenage children!

Re: BT Hub 2 with TP Link AV1000

chrisstuart — Tue, 23 May 2023 19:47:16 GMT

Thanks again - done all that, problem is there isn't a 'Separate Bands' statement or slider anywhere? I've also done a bit of googling and it says Hub 2 doesn't have this capability

Re: BT Hub 2 with TP Link AV1000

kelper — Tue, 23 May 2023 19:54:55 GMT

https://www.bt.com/help/broadband/fix-a-problem/broadband-and-wi-fi/i-want-to-improve-my-wi-fi/how-do-i-split-my-bt-hub-s-ssid--wireless-network-name--

Re: BT Hub 2 with TP Link AV1000

kelper — Wed, 24 May 2023 18:36:28 GMT

You could turn off the 5GHz temporarily to see if this fixes the problem. My hub is a 1 but that is doable on the 2 also.

Re: BT Hub 2 with TP Link AV1000

chrisstuart — Wed, 24 May 2023 17:48:42 GMT

First many thanks for your support. I had one other idea in that I could get hold of some +30m of Ethernet cable and run this down to the office then adding the AV1000 base (or some other bit of kit) which would be out of range of the Hub2. Would this work or is the signal still going to compromise it

Re: BT Hub 2 with TP Link AV1000

kelper — Wed, 24 May 2023 18:40:58 GMT

Chris, I have edited my last post for typos - it made no sense.

But you need to put a little more effort in if you want help. I don't understand what you mean by, " I'm paired and in the network" and " I still get an unstable report with no connection", These statements are contradictory.

Re: BT Hub 2 with TP Link AV1000

chrisstuart — Wed, 24 May 2023 18:53:01 GMT

What I meant was that the AV1000 Adaptor was paired with the plug in unit to eliminate that error. I also said the units were in the same position on the wiring loom as when the Hub 1 was in use again showing that the only variable was the Hub 2 change, everything else worked before. The 'unstable report with no connection' is whats on my phone.

Re: BT Hub 2 with TP Link AV1000

kelper — Wed, 24 May 2023 18:56:18 GMT

Do you have the old hub?

Re: BT Hub 2 with TP Link AV1000

chrisstuart — Wed, 24 May 2023 18:58:01 GMT

Ok I've done that, I'll have a look whats happening and report back

Re: BT Hub 2 with TP Link AV1000

chrisstuart — Wed, 24 May 2023 18:58:59 GMT

Alas no they wanted it back, I'd thought of swapping it back as well

Re: BT Hub 2 with TP Link AV1000

kelper — Wed, 24 May 2023 19:20:22 GMT

You could get a Business Smart Hub 1 on eBay. Just to see if that makes any difference.

Re: BT Hub 2 with TP Link AV1000

chrisstuart — Fri, 26 May 2023 18:36:08 GMT

Was looking at a post in a TP-Link forum and I found one from a guy who like me wanted wifi in the garden office & had successfully paired a AV600 with a BT Hub 2. So today went out and bought one and for what ever reason it works - on a 150 MB system I get 30 to 40 MB down there which is more than enough. Many thanks for your help and patience, much appreciated.

Re: BT Hub 2 with TP Link AV1000

kelper — Fri, 26 May 2023 19:32:36 GMT

I'm glad you're sorted. If it were me, I would 'factory reset' the AV1000 to see if it works,

Re: BT Hub 2 with TP Link AV1000

chrisstuart — Sat, 27 May 2023 17:58:41 GMT

Yeh prior to getting the AV600 I did factory re-sets on everything but nothing worked, they're now in the bin. Once again thanks