Hybrid Connect unable to connect to 4G

iand15 — Tue, 08 Aug 2023 17:01:18 GMT

I've had Hybrid connect installed for about a month now.

The first device would not connect to my router, so that was replaced.

The second device connected Ok to my smart hub 2, and I could get a good 4g signal. After about a week the 4G signal started flashing red, and has been like that ever since.

I've subsequently upgraded to a Business smart hub 3, and whilst the device connects to my new hub OK, I still cannot get a 4G signal.

I know I have a good 4g signal as my phone connects fine to it (EE by the way)

Any suggestions as to what the problem is here ?

Thanks

Ian

Re: Hybrid Connect unable to connect to 4G

AdamC — Thu, 10 Aug 2023 12:42:30 GMT

Hi,

From what you have said we would be best to get our technical support team to speak to you about this. If you message me directly I can take your details and arrange for them to discuss this. They are also available on 0800800154.

Thank you

Adam

topic Hybrid Connect unable to connect to 4G in Broadband

Hybrid Connect unable to connect to 4G

Re: Hybrid Connect unable to connect to 4G