topic Very slow upload speed on new line in Broadband

Very slow upload speed on new line

evansnp — Thu, 10 Aug 2023 12:15:44 GMT

We've just moved over to BT provided VOIP phones, and part of that change involved installing a new copper line. I've just performed some speed tests and whilst the download speed is perfect (around 74Mb down), the upload speed is abysmal (around 4Mb up). Our SH2 is in bridge mode, so I have just connected directly to the device to see what it thinks that its sync speed is; this was 79/8. Why are we only getting pitiful upload speeds? I would have thought that a line issue would impact the download speeds too?

This is causing us big problems, as Sage performs regular backups to the cloud, which kills everything else!

Re: Very slow upload speed on new line

VickyK — Thu, 10 Aug 2023 12:48:03 GMT

Hi @evansnp ,

If your speeds are slower than you were expecting, we can get our repair team to check this for you. If you'd like me to arrange this, please send over a private message.

Thanks,

^VickyK

Re: Very slow upload speed on new line

evansnp — Mon, 21 Aug 2023 18:33:49 GMT

Is there any news on this, as it appears that our engineer visit was cancelled?