https://business.forums.bt.com/t5/Broadband/Business-Full-Fibre-Broadband-keeps-droppping/m-p/89594#M16762 <P>Hi,</P> <P>&nbsp;</P> <P>I am very sorry for the issues you are facing. If you can direct message me I can take your details and assist. Alternatively you can call us on 0800800154 and we can sort this for you.</P> <P>&nbsp;</P> <P>Thank you</P> <P>&nbsp;</P> <P>Adam</P> Thu, 17 Aug 2023 12:36:23 GMT AdamC 2023-08-17T12:36:23Z https://business.forums.bt.com/t5/Broadband/Business-Full-Fibre-Broadband-keeps-droppping/m-p/89586#M16756 <P>Since having upgraded to Full Fibre, multiple times daily the BT Smart router is losing connection and goes to flashing orange.</P><P>It does seem to recover, however the Wifi extenders take minutes to recover. Furthermore devices connected to the WiFi extenders have to have their internet connections manually cycled, often repeatedly before a connection can be re-established.</P><P>Hybrid connect shows no signal and no resilience events are recorded.</P><P>I cannot access the router event log - tab is greyed out</P><P>This is an unacceptable level of performance and the service is not fit for purpose.</P><P>We are losing time and money due to the poor reliability!</P> Wed, 16 Aug 2023 11:15:57 GMT https://business.forums.bt.com/t5/Broadband/Business-Full-Fibre-Broadband-keeps-droppping/m-p/89586#M16756 SimonPT 2023-08-16T11:15:57Z https://business.forums.bt.com/t5/Broadband/Business-Full-Fibre-Broadband-keeps-droppping/m-p/89594#M16762 <P>Hi,</P> <P>&nbsp;</P> <P>I am very sorry for the issues you are facing. If you can direct message me I can take your details and assist. Alternatively you can call us on 0800800154 and we can sort this for you.</P> <P>&nbsp;</P> <P>Thank you</P> <P>&nbsp;</P> <P>Adam</P> Thu, 17 Aug 2023 12:36:23 GMT https://business.forums.bt.com/t5/Broadband/Business-Full-Fibre-Broadband-keeps-droppping/m-p/89594#M16762 AdamC 2023-08-17T12:36:23Z