topic Re: unable to remotely access files via vpn in Broadband

unable to remotely access files via vpn

Corm — Wed, 30 Aug 2023 11:52:07 GMT

Hi,

I have moved offices and chose bt business. I was sent a smart hub 3, which all works fine. I have a synology VPN server that I have tried to access externally and have been unable to. I had no issues with this before, I have opened all the required ports on the smart hub but still can't seem to access the vpn.

any advice? Do I need to use a different router? if so how do I set this up?

Re: unable to remotely access files via vpn

kelper — Wed, 30 Aug 2023 16:11:45 GMT

Have you tried turning off the hub's firewall, just temporarily?

Re: unable to remotely access files via vpn

evansnp — Fri, 22 Sep 2023 13:44:47 GMT

You say that you have opened ports, but have you set up port forwarding, so that the VPN traffic is sent to the NAS? It definitely works as I have this setup.