topic Re: No option to rename devices on BT Business Smart Hub 3? in Broadband

No option to rename devices on BT Business Smart Hub 3?

Kart — Wed, 11 Oct 2023 01:10:05 GMT

Recently replaced our Smart Hub 2 with a BT Business Smart Hub 3. The UI in the Hub Manager is not so different except there is no option to rename devices like there was on the Smart Hub 2. This is massively frustrating as I need to know what devices are active at a given time and now have to go by their MAC address... I feel like I must be missing something obvious here but it seems there is no rename device option.

Is this the case and if not, how is such a basic thing done?

Re: No option to rename devices on BT Business Smart Hub 3?

BethM — Thu, 12 Oct 2023 12:30:28 GMT

Hi Kart

You can rename devices but it must be done via the BT Business App rather than in the Smart Hub 3 Hub Manager.

Go to the app home screen page
Go to 'Manage your network'
Select the relevant account
In 'Your networks' select the Wi-Fi entry
Go to 'Connected Devices'
Select the device in question
There will be a 'rename' button at the top

I hope this helps.

Re: No option to rename devices on BT Business Smart Hub 3?

Kart — Thu, 12 Oct 2023 19:37:28 GMT

Thanks Beth but as I am not on a business account it won't let me log into the app. Is there no way around this? You could do it on the old hub without having to resort to an app!

Re: No option to rename devices on BT Business Smart Hub 3?

BethM — Fri, 13 Oct 2023 07:42:35 GMT

Hi Kart

No I'm sorry it must be done via the app I've been advised.

Re: No option to rename devices on BT Business Smart Hub 3?

Kart — Sat, 14 Oct 2023 11:34:02 GMT

Thanks for the info Beth. Is there a 'dummy' or default btbusiness password/email not linked to anything I can use to login to the app so I can actually manage my new router properly?

Re: No option to rename devices on BT Business Smart Hub 3?

BethM — Fri, 20 Oct 2023 07:50:16 GMT

Hi Kart, no I'm afraid that's not possible. If you need any further help with this, please send me a private message so we can discuss further.

Re: No option to rename devices on BT Business Smart Hub 3?

Kart — Sat, 21 Oct 2023 07:57:55 GMT

Thanks for your help Beth, it is very disappointing that the latest (and most expensive) Smart Hub has such an important feature removed, one which has been standard on even budget routers including all the old BT models. Please feedback to the software developers that adding the ability to rename devices from the Hub Manager should really be readded as has been standard in the past.

Re: No option to rename devices on BT Business Smart Hub 3?

SBN01 — Thu, 22 May 2025 09:08:00 GMT

The "rename" button does not appear for me? How do I change the names?

Re: No option to rename devices on BT Business Smart Hub 3?

BethM — Thu, 22 May 2025 14:28:06 GMT

Hi SBN01

Is this on the app?