topic Re: BT & Openreach cannot get brand new fibre line to work in Broadband

BT & Openreach cannot get brand new fibre line to work

EwanMag — Mon, 02 Oct 2023 09:44:20 GMT

After waiting years to have our old copper lines replaced we have had new fibre installed in our area. We signed up our family business and our 2 x family homes (located next to each other) to get them installed. Open reach installed the equipment and took out the old copper lines to find out that the fibre would not work and they cannot figure out why?? We now have been without broadband for 2 x weeks and Open reach cannot find out why ourselves and another 6 x new installs in the local area that do not work - it has been escalated to varies departments but they still cannot find out why.

To make it worse BT them fined us £130 as the engineer could not install it as it was an openreach fault!!!!! and then they decided to cancel the install as it will affect their KPI figures - so we now have had to reorder and wait another 2 x weeks to see if it can be installed. truly shocking service from both BT and Openreach which has resulted in hours on my mobile trying to resolve

Re: BT & Openreach cannot get brand new fibre line to work

AdamC — Tue, 03 Oct 2023 10:18:11 GMT

Hi,

I am very sorry to hear about this. Please direct message me with your details and I will assist you.

Can you send me,

Your Full name

Contact mobile number

Company name

Business Account number

Business Telephone number

Full Address including Postcode

Thank you

Adam

Re: BT & Openreach cannot get brand new fibre line to work

bitazu — Fri, 13 Oct 2023 11:50:46 GMT

Sadly I am going through the same issues with BT at this moment. There is no one to deal with our issues and i am passed from pillar to post. I have even written to the CEO but the email bounced back as his mailbox was full !!!!

Re: BT & Openreach cannot get brand new fibre line to work

VickyK — Fri, 13 Oct 2023 12:09:41 GMT

Hi @bitazu, I'm really sorry to hear this. So we can look into this, please send over a direct message so I can take some more details. Thanks,