BT change to full fibre and voip not going smooth

thomasF — Sun, 26 Nov 2023 17:54:15 GMT

I was out of contract with BT broadband and telephone. I then was upgraded to full fibre from FTTC and my copper phone lines going over it voip. I was sent a 24 month contract to sign and assured all will run smoothly and my old system would not be switched off until the new one was up and running.

This was over 4 weeks ago. Within 3 days my entire phone and broadband went dead and is still dead as of today. I am getting passed from one customer service agent to the next and get frequently the dropped line from the CS staff. I am running a busy business which needs internet and telephone and being without it is very inconvenient.

I have been given several dates for when an engineer would come out to sort it but all where a no show.

I phone them every 3 days as nobody ever rings me back to give me an update. I bought a wifi extender as my landlord is kind enough to let me use his broadband. I bought an EE sim loaded it with money and given the details to BT to at least re direct my main number calls to this line, which took 2 weeks to get sorted.

Is this the future? No support, no customer service, which is helpful or rings you back and keeps you updated.

Every time I contact BT I end up in an Indian call center which do the same security checks and promise to help but never get anything done or even ring back. Quite a few have even hung up the phone to me. Why can’t I have one call handler which gives me his real name and direct contact email etc. and keeps me informed.

I also have questions regarding this yealink 73 handset, which by the way is not the same one displayed and advertised on the BT business website. The main feature I like about my current BT handset is the block caller button on the handset as we get loads of spam calls for water, electricity, solar etc. and I can’t see this feature on this yealink handset. The yealink handset looks and feels very cheap compared to BT handsets.

How can it be that with new technologies you only get one choice of handset?

Best of all I received a £175 bill for services which I have not even had for the last month.

Sorry for the long message. It does include my feeling about the whole thing.

Thomas

Re: BT change to full fibre and voip not going smooth

AdamC — Mon, 27 Nov 2023 09:18:55 GMT

Hi Thomas,

I just need to access your account and then I can assist you. Can privately message me with,

Your Full name

Contact mobile number

Company name

Business Account number

Business Telephone number

Full Address including Postcode

I will be able to find the account and then can call you to send out a PIN to gain access. Thank you, Adam

topic Re: BT change to full fibre and voip not going smooth in Broadband

BT change to full fibre and voip not going smooth

Re: BT change to full fibre and voip not going smooth