https://business.forums.bt.com/t5/Broadband/Diagnosing-faults/m-p/90524#M17037 <P>What number do I dial to receive a diagnostic test as an SMS text?</P><P>It used to be easy to find, but since the help was migrated I have spent hours looking for this.</P><P>I tried the web diagnostics but my broadband speed was only 10kbps and the page was unresponsive - I waited ten minutes and gave up.&nbsp; I was able to get a cell signal and did the diagnostics on my phone.&nbsp; That fixed the slow broadband.&nbsp;</P> Tue, 02 Jan 2024 11:11:08 GMT kelper 2024-01-02T11:11:08Z https://business.forums.bt.com/t5/Broadband/Diagnosing-faults/m-p/90524#M17037 <P>What number do I dial to receive a diagnostic test as an SMS text?</P><P>It used to be easy to find, but since the help was migrated I have spent hours looking for this.</P><P>I tried the web diagnostics but my broadband speed was only 10kbps and the page was unresponsive - I waited ten minutes and gave up.&nbsp; I was able to get a cell signal and did the diagnostics on my phone.&nbsp; That fixed the slow broadband.&nbsp;</P> Tue, 02 Jan 2024 11:11:08 GMT https://business.forums.bt.com/t5/Broadband/Diagnosing-faults/m-p/90524#M17037 kelper 2024-01-02T11:11:08Z https://business.forums.bt.com/t5/Broadband/Diagnosing-faults/m-p/90525#M17038 <P>As soon as I posted the answer apeared as a pinned post.</P><P>"<SPAN>If you’d like to test your fibre broadband service without having to call us, we now have a new text service which can run tests without all the hassle - text&nbsp;</SPAN><STRONG>Fault</STRONG><SPAN>&nbsp;followed by your broadband telephone number to&nbsp;</SPAN><STRONG>60148.</STRONG><SPAN>&nbsp;Your mobile will need to be registered on your account for the test to run. Then relax and wait while we test your service. Once completed, we’ll text you back the results and next steps."</SPAN></P> Tue, 02 Jan 2024 11:18:40 GMT https://business.forums.bt.com/t5/Broadband/Diagnosing-faults/m-p/90525#M17038 kelper 2024-01-02T11:18:40Z