topic Re: PPPoE username and password in Broadband

PPPoE username and password

Fibrejay — Tue, 09 Jan 2024 09:45:42 GMT

Hi,

Yesterday I had FTTP installed - the VDSL connection will cease on Friday. When I placed the order, the agent had to create two separate orders for the above. I use my own router and obtained my PPPoE username and password a while back. With the migration to FTTP, will the PPPoE credentials stay the same, or will I need to obtain new credentials when the VDSL connection ceases?

Thanks in advance.

Re: PPPoE username and password

AdamC — Thu, 11 Jan 2024 13:16:42 GMT

Hi,

If the new service has been placed as a stand alone order for a connection then it will have it's own details assigned as it is a new service.

Thank you,

Adam

Re: PPPoE username and password

Fibrejay — Sat, 13 Jan 2024 10:06:31 GMT

Hi Adam,

An update on this - seems like the PPPoE username/password stays the same. My FTTP connection is still working after the FTTC service was terminated.

Re: PPPoE username and password

Fibrejay — Tue, 16 Jan 2024 11:15:23 GMT

Hi again,

I found out that a new Network user ID was created for my new FTTP service - I contacted technical support and they have given me the password. I have plugged these into my router for the PPPoE connection and the broadband connection is working fine.