Unable to ping my BT Hub

dougie1809 — Wed, 14 Feb 2024 14:28:02 GMT

Hi,

I have a BT Hub Manager with firmware (v0.41.01.10137-BT). I have disabled my firewall with a now red-status off, but I am still unable to ping my public IP (nor the public DNS servers) from external. I am also unable to browse to my hub web page externally also.

Do I need to ask BT IT team to allow pings and other traffic through incoming to my BT hub?

Thanks

Re: Unable to ping my BT Hub

kelper — Thu, 15 Feb 2024 17:37:58 GMT

Are you a business or domestic customer? Which Smart Hub do you have? On my BT Business Smarthub 1 there is a setting to allow incoming pings. It's under advanced settings, firewall.

Do you have a static IP?

topic Unable to ping my BT Hub in Broadband

Unable to ping my BT Hub

Re: Unable to ping my BT Hub