topic Re: Upgrade with bt to fibre broadband in Broadband

Upgrade with bt to fibre broadband

waynebowen — Fri, 16 Feb 2024 21:02:02 GMT

Am upgrading fm analogue to digital with bt

staying with bt but the old broadband will need to be cancelled

As i am remaining with bt am i going to lose my bt connect email address as this is vital for my business and as i have said i am staying with bt just simply switching to digital

looking at pists other people have lost their bt connect email addresses during the switch

any answers would be appreciated

Re: Upgrade with bt to fibre broadband

BethM — Tue, 20 Feb 2024 16:36:08 GMT

Hi waynebrown

If it's just a conversion it should be fine, however if your original broadband package was to be cancelled fully, you would lose the BTconnect. Our Sales team can discuss that with you in more detail when you talk to them.

Re: Upgrade with bt to fibre broadband

JonnySmith2007 — Fri, 23 Feb 2024 17:20:32 GMT

i was suppossed to switch. the engineer never turned up. then bt left me with no broadband for 8 months

Re: Upgrade with bt to fibre broadband

BethM — Fri, 23 Feb 2024 17:32:53 GMT

Hi JonnySmith2007

I can see Adam has replied to your other post.