https://business.forums.bt.com/t5/Broadband/Why-does-Smart-Hub-3-not-accept-hgclick/m-p/91006#M17181 <P>What do you mean by your own broadband service?&nbsp; You can't connect to any broadband sevice other than BT's if you use their equipment!</P> Tue, 12 Mar 2024 09:37:08 GMT kelper 2024-03-12T09:37:08Z https://business.forums.bt.com/t5/Broadband/Why-does-Smart-Hub-3-not-accept-hgclick/m-p/90998#M17178 <P>I am trying to login to my own broadband service using the username and password from BT. This is not being accepted by the new Smart Hub 3. I am stuck on the generic username and I cannot use my static IP.&nbsp;</P><P>&nbsp;</P><P>My Username layout: *******@hg70.btclick.com</P><P>&nbsp;</P><P>This is accepted no problem by my Smart Hub 2, but the speeds are half than what I can get with the Hub 3.&nbsp;<BR /><BR /></P><P>I receive the error below:&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_0947.png" style="width: 1290px;"><img src="https://business.forums.bt.com/t5/image/serverpage/image-id/1948iF4F0C4A2BD06B75B/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_0947.png" alt="IMG_0947.png" /></span><BR /><SPAN>Please help me fix this as I keep losing sync to BT and I cannot use my static IP address.&nbsp;</SPAN></P> Sun, 10 Mar 2024 11:03:11 GMT https://business.forums.bt.com/t5/Broadband/Why-does-Smart-Hub-3-not-accept-hgclick/m-p/90998#M17178 jimmyp 2024-03-10T11:03:11Z https://business.forums.bt.com/t5/Broadband/Why-does-Smart-Hub-3-not-accept-hgclick/m-p/91006#M17181 <P>What do you mean by your own broadband service?&nbsp; You can't connect to any broadband sevice other than BT's if you use their equipment!</P> Tue, 12 Mar 2024 09:37:08 GMT https://business.forums.bt.com/t5/Broadband/Why-does-Smart-Hub-3-not-accept-hgclick/m-p/91006#M17181 kelper 2024-03-12T09:37:08Z