topic BT ignoring complaints! Rant alert! in Broadband

BT ignoring complaints! Rant alert!

RuralCornwall — Wed, 13 Mar 2024 14:45:42 GMT

Business Customer Services are so frustrating! They totally ignore complaints and will not get back in contact. Every time I phone I get told a manger will call back within 2 hours but they never do. Every one I speak to says they will now take responsibility for my case but then I don't hear from them again! Every one says they will escalate my complaint but can't explain what this escalation might involve. It certainly doesn't seem to do anything.

Does anyone have any advice on how to get a manager to talk to me? The people I speak to are very polite but they can do nothing to help.

I am so frustrated

Re: BT ignoring complaints! Rant alert!

AdamC — Wed, 13 Mar 2024 15:07:50 GMT

Hi,

I am sorry to hear about this. If you can privately message me I can take your business details and assist.

Thank you

Adam

Re: BT ignoring complaints! Rant alert!

RuralCornwall — Wed, 13 Mar 2024 15:14:42 GMT

I would appreciate your help with this. I have messaged you privately