https://business.forums.bt.com/t5/Broadband/Router-not-sent/m-p/91045#M17192 <P><SPAN>Is this situation normal?&nbsp; The engineer came two days ago to install the new line for our replacement BT broadband.&nbsp; Unfortunately the router hadn't arrived, and after 3&nbsp; l o n g&nbsp; on-line chats and 2&nbsp; l o n g&nbsp; phone calls, it appears that the equipment was "accidentally" never sent (no stated reason).&nbsp; So the old system is now disconnected and I have no broadband connection for the internet to operate my business.&nbsp; The best the on-line chat person can say is that I will "eventually" receive a message about WHEN the router is likely to arrive.&nbsp; I can't believe that this poor service is the norm today, compared with my experience when getting my first BT business account&nbsp; 20 years ago.&nbsp; Should they not be profusely apologetic and send me the missing equipment by courier??</SPAN></P><P>&nbsp;</P> Fri, 15 Mar 2024 16:39:20 GMT kennardavalenne 2024-03-15T16:39:20Z https://business.forums.bt.com/t5/Broadband/Router-not-sent/m-p/91045#M17192 <P><SPAN>Is this situation normal?&nbsp; The engineer came two days ago to install the new line for our replacement BT broadband.&nbsp; Unfortunately the router hadn't arrived, and after 3&nbsp; l o n g&nbsp; on-line chats and 2&nbsp; l o n g&nbsp; phone calls, it appears that the equipment was "accidentally" never sent (no stated reason).&nbsp; So the old system is now disconnected and I have no broadband connection for the internet to operate my business.&nbsp; The best the on-line chat person can say is that I will "eventually" receive a message about WHEN the router is likely to arrive.&nbsp; I can't believe that this poor service is the norm today, compared with my experience when getting my first BT business account&nbsp; 20 years ago.&nbsp; Should they not be profusely apologetic and send me the missing equipment by courier??</SPAN></P><P>&nbsp;</P> Fri, 15 Mar 2024 16:39:20 GMT https://business.forums.bt.com/t5/Broadband/Router-not-sent/m-p/91045#M17192 kennardavalenne 2024-03-15T16:39:20Z https://business.forums.bt.com/t5/Broadband/Router-not-sent/m-p/91046#M17193 <P>Hi kennardavalenne&nbsp;</P> <P>&nbsp;</P> <P>I'm sorry your router was never sent before, can you please send me a private message with some account details so I can look into this?&nbsp;</P> Fri, 15 Mar 2024 16:42:06 GMT https://business.forums.bt.com/t5/Broadband/Router-not-sent/m-p/91046#M17193 BethM 2024-03-15T16:42:06Z https://business.forums.bt.com/t5/Broadband/Router-not-sent/m-p/91049#M17195 <P>Hi kennardvalenne</P> <P>&nbsp;</P> <P>Your post has been automatically removed as it contains account identifying information. I will PM you shortly.&nbsp;</P> Fri, 15 Mar 2024 17:03:42 GMT https://business.forums.bt.com/t5/Broadband/Router-not-sent/m-p/91049#M17195 BethM 2024-03-15T17:03:42Z