topic Re: New modem / router unable to connect. in Broadband

New modem / router unable to connect.

Wbssc — Tue, 19 Mar 2024 14:47:41 GMT

Hi all. I have finally received the new modem although it’s from a company called Onecom.

All the lights are geen but it is not giving any of the devices an IP Address.

I have enabled IPv6 and ipv4 but the same remains.

it’s seems the external ip to the Bt side of things isn’t configured or working correctly.

Also when I go into username and password it is

showing Vodafone which is a little unusual.

BethM — Tue, 19 Mar 2024 14:55:08 GMT

Hi Wbssc

Is this something you ordered through us? Or got from another company?

Wbssc — Tue, 19 Mar 2024 15:31:05 GMT

This was sent out from BT apparently but there is not a bit of bt branding on it.

BethM — Tue, 19 Mar 2024 15:44:56 GMT

Hi Wbssc

I don't recognise it - can you private message me some account details so I can look into this for you?