topic Re: Static route does not work after BT Hub power cycle in Broadband

Static route does not work after BT Hub power cycle

tankfish — Sat, 23 Mar 2024 11:02:26 GMT

Hi,

I have created a static route in the BT Business hub which usually works as expected.

However, when the hub is power cycled the static route stops working.

To resolve this, I make a small change eg. to the subnet mask so that the save button appears on the page. I press save, then revert my change and save again.

The static route then works.

This feels like a firmware bug - static routes do not work after a hub reboot until they are saved again, even though they are present on the settings page.

Does anyone else have this issue?

Re: Static route does not work after BT Hub power cycle

BethM — Mon, 25 Mar 2024 08:07:01 GMT

Hi tankfish

What firmware version is your router on?

Re: Static route does not work after BT Hub power cycle

tankfish — Mon, 25 Mar 2024 13:09:53 GMT

Hi Beth,

Firmware version is v0.28.01.12218-BT

Re: Static route does not work after BT Hub power cycle

BethM — Mon, 25 Mar 2024 13:13:06 GMT

Thanks for replying - what model of Smart Hub is it you have?

Re: Static route does not work after BT Hub power cycle

tankfish — Mon, 25 Mar 2024 13:14:06 GMT

It’s a Business Smart Hub 2

Re: Static route does not work after BT Hub power cycle

BethM — Mon, 25 Mar 2024 13:15:43 GMT

Thanks, I'm going to flag it to the internal team who deal with the Business Smart Hub 2 to see if they are aware of this. Thanks for highlighting this.

Re: Static route does not work after BT Hub power cycle

tankfish — Mon, 25 Mar 2024 13:16:35 GMT

Thank you Beth, will you let me know what they say?

Re: Static route does not work after BT Hub power cycle

BethM — Mon, 25 Mar 2024 13:17:22 GMT

Of course. I will update you as soon as I hear back.

Re: Static route does not work after BT Hub power cycle

BethM — Tue, 26 Mar 2024 13:12:47 GMT

Hi tankfish

Do you pay for static IP(s) on your broadband with us?

Re: Static route does not work after BT Hub power cycle

tankfish — Tue, 26 Mar 2024 22:18:30 GMT

Hi Beth, I believe we have one included in our package but not paid for separately.

To my knowledge we have not set it up unless it’s applied automatically.

Re: Static route does not work after BT Hub power cycle

tankfish — Wed, 27 Mar 2024 08:52:22 GMT

Hi Beth, I’ve now confirmed that static IP is not configured (the button is grey in the Business Hub). I think the package comes with a static IP which we are not using.

Re: Static route does not work after BT Hub power cycle

AdamC — Wed, 27 Mar 2024 10:28:01 GMT

Hi, if your package does include a static IP then you just need to activate it. You can do so by speaking to the sales team on 0800800152 or raising a chat on the website. Once the order is placed to change to a static IP it normally takes a few hours to take over. Thank you, Adam

Re: Static route does not work after BT Hub power cycle

tankfish — Wed, 27 Mar 2024 11:28:41 GMT

Hi Adam,

Are you suggesting that if we set a static IP, then the static routes we have set will not break when the hub reboots?

Static IP and static routes are different things and I want to make sure it is understood that the problem is with static routes (not static IP).

Re: Static route does not work after BT Hub power cycle

BethM — Thu, 28 Mar 2024 12:14:05 GMT

Hi tankfish

Got a few people looking at it from my side, can you please private message me the serial number of the Hub and also as if possible screenshots of what shows when you set it back up?

Re: Static route does not work after BT Hub power cycle

tankfish — Mon, 01 Apr 2024 21:02:32 GMT

Thanks - I've messaged you.

Re: Static route does not work after BT Hub power cycle

tankfish — Mon, 15 Apr 2024 08:42:58 GMT

For the benefit of others, BT have confirmed they can reproduce the issue.

BathM - is there any news on a date for the fix?

Re: Static route does not work after BT Hub power cycle

BethM — Mon, 15 Apr 2024 08:47:25 GMT

Hi tankfish

I have chased the team dealing, I will reply again once I have an update.

Re: Static route does not work after BT Hub power cycle

tankfish — Thu, 02 May 2024 16:08:45 GMT

Hi Beth, any updates please?

Thanks

Re: Static route does not work after BT Hub power cycle

tankfish — Mon, 03 Jun 2024 17:53:56 GMT

Hi Beth, please can you let me know the latest?

Re: Static route does not work after BT Hub power cycle

BethM — Thu, 06 Jun 2024 12:22:00 GMT

Hi tankfish

I have been told this is being worked on for a fix but there is not a timeline I can share currently. Once I have a timescale, I will reply here again.