https://business.forums.bt.com/t5/Broadband/stuck-on-40-10-profile/m-p/91165#M17242 <P>Hi markb115</P> <P>&nbsp;</P> <P>How strange given we've not even sold 40/10 for a while! Can you please send me a private message with some account details so I can look into this?&nbsp;</P> Thu, 28 Mar 2024 12:12:21 GMT BethM 2024-03-28T12:12:21Z https://business.forums.bt.com/t5/Broadband/stuck-on-40-10-profile/m-p/91163#M17240 <P>we recently changed from Plusnet business to Bt Business, we are on the Fibre 76 Essential + Digital Line package. we have been told our estimated line speed should be download 61-73 and upload 17-18. When the engineer ( not BT ) came to install it he told us we were on a 40-10 profile. I have spent hours on online chat trying to get to someone who can help , is there anyone on here who could help? I see previous posts about this ask for a pic of the hub technical info I have attached this if it could help us. Many Thanks<span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="hub technical info clean.jpg"><img src="https://business.forums.bt.com/skins/images/E22D4DA2685B13178A6D6BCD55291458/responsive_peak/images/image_rejected.gif" alt="hub technical info clean.jpg" /></span></P><P>&nbsp;</P> Thu, 28 Mar 2024 10:55:13 GMT https://business.forums.bt.com/t5/Broadband/stuck-on-40-10-profile/m-p/91163#M17240 markb115 2024-03-28T10:55:13Z https://business.forums.bt.com/t5/Broadband/stuck-on-40-10-profile/m-p/91165#M17242 <P>Hi markb115</P> <P>&nbsp;</P> <P>How strange given we've not even sold 40/10 for a while! Can you please send me a private message with some account details so I can look into this?&nbsp;</P> Thu, 28 Mar 2024 12:12:21 GMT https://business.forums.bt.com/t5/Broadband/stuck-on-40-10-profile/m-p/91165#M17242 BethM 2024-03-28T12:12:21Z