topic Re: New way to test your service in Broadband

New way to test your service

Haggis — Sat, 20 Apr 2024 12:02:45 GMT

Just tried this Text Fault facility and received the following reply:
'Thanks for contacting BT. I'm sorry we're not able to check this service via SMS.

Please contact bt.com/business etc etc.

????????

Re: New way to test your service

BethM — Mon, 22 Apr 2024 07:39:08 GMT

Hi Haggis

I'm sorry you were unable to raise a fault via text, did you manage to get one raised through another method?

Re: New way to test your service

Haggis — Mon, 22 Apr 2024 13:13:53 GMT

I did manage to raise fault via another method but that doesn't explain why your new text service doesn't work and doesn't accept SMS messages as stated.

Thank you

Re: New way to test your service

BethM — Mon, 22 Apr 2024 13:21:38 GMT

Hi Haggis

I'm glad to hear you got this raised, is it possible for you to send me a private message with some account details so I can flag this to the relevant team?

Re: New way to test your service

Haggis — Mon, 22 Apr 2024 15:59:34 GMT

Sorry Beth,

How do I send a private reply ?

I am fairly new to this forum