topic Re: Guaranteed FTTP speed in Broadband

Guaranteed FTTP speed

rob-SMR — Wed, 24 Apr 2024 18:15:15 GMT

I have Full Fibre 150 Essential + Digital phone line - the deal refers to "average download speed" at 145.6Mbps - and also refers to "Minimum speed guarantee" (or your money back!)

What is the guaranteed minimum speed?

That's 1 PC connected, only.

I can't find it mentiond anywhere in the BT Business website sales/product blurb.

Re: Guaranteed FTTP speed

BethM — Wed, 24 Apr 2024 18:16:38 GMT

Hi rob-SMR

You should have received an email when you signed up with your minimum guaranteed speed in it. If you can't find this, please send me a private message with some account details and I can look into this for you.

Re: Guaranteed FTTP speed

rob-SMR — Thu, 25 Apr 2024 07:37:27 GMT

Message sent with account number - no email or "paperwork" (virtual or physical) was received for my new order.

Re: Guaranteed FTTP speed

rob-SMR — Fri, 26 Apr 2024 08:27:09 GMT

Now resolved with the original "deal email" being sent - min is 100 - slight downside at the moment (48 hours from fibre installation) is that speed is slower than the previous set-up (speed tests averaging about 39 down!) . . . I'll be monitoring it

Re: Guaranteed FTTP speed

rob-SMR — Sat, 27 Apr 2024 11:37:14 GMT

Hmm - not what's happening - running the BT speed test (and another 3rd party test) download speed is averaging only 71 (over about 30 tests over 2 days) - ranging from 4 (yes, 4!) to just one instance over 100 at 115. Perhaps this is as it's a new installation - although the Openreach engineer said there was no "bedding-in/building-up speed" and it should be full bore immediately.

Re: Guaranteed FTTP speed

rob-SMR — Thu, 09 May 2024 07:01:21 GMT

Update - speeds are now at around 135 down/28 up - that's OK. It did take about a week for the sppeds to get up to that level?

Re: Guaranteed FTTP speed

AdamC — Thu, 09 May 2024 07:16:14 GMT

Hi,

Normally a new service takes around 24 hours for the speeds to settle but it can take up to 10 days. I am glad the service is working as expected now.

Thank you

Adam