topic Re: No 2FA or MFA for business accounts ? in Broadband

No 2FA or MFA for business accounts ?

rbjtech — Sun, 31 Mar 2024 07:52:58 GMT

Hi,

Perhaps this is buried somewhere and I've yet to find it - but for both my Business broadband login (on secure.business.bt.com) and my EE mobiles (via the BT Dashboard) - neither have the option for Multiple Factor Authentication (MFA) / 2FA - I just need a login and password to access. While this is unique to BT, I'm not comfortable just using this to access my account. Please can you advise if/how I setup MFA on both my BT and EE accounts ?

Thanks !

Re: No 2FA or MFA for business accounts ?

kelper — Tue, 02 Apr 2024 06:57:19 GMT

I looked, but could not find anyway to add 2FA to a business account although you can to a resdidential one.

Re: No 2FA or MFA for business accounts ?

BethM — Thu, 04 Apr 2024 12:53:19 GMT

Hi rbjtech

There is no way to enable it currently but I have raised this as a query to the team in charge of registration to highlight this request.

Re: No 2FA or MFA for business accounts ?

rbjtech — Wed, 19 Jun 2024 14:52:35 GMT

Thanks BethM. Any follow up ?

For business accounts, this is surely a security concern that should be raised in priority. Please could I get a formal response from the registration team - do they have an ETA for example ?

Thanks !

Re: No 2FA or MFA for business accounts ?

AdamC — Wed, 19 Jun 2024 15:01:31 GMT

Hi,

The BT Business access online does not require 2 step authentication and the facility to do this is not in place. We have not had any feed back on plans to change this in the future. If any updates are scheduled we will post an article on the community confirming.

Thank you

Adam