https://business.forums.bt.com/t5/Broadband/How-do-I-get-decent-wifi/m-p/92115#M17564 <P>So my parents have had terrible wifi for my whole life, I’m finally trying to upgrade it for them (and for myself - how can I work or get a job interview when the wifi can’t handle a 10 minute zoom call.)</P><P>Been with BT for years, I remember when we last upgraded it was maybe 10 years ago, so we’re way out of contract and paying too much for not a whole lot.</P><P>Our speed is 2Mbps, 1.75 on a good day and 0.13 upload speed, which is fine for general browsing and streaming as long as you’re prepared to wait a bit to let it buffer, but no good for when anybody has work to do.</P><P>I called BT (hate that it’s the only option) and they said my area can only get 2Mbps until full fibre is installed. When I look online for deals, including entering my address, everywhere, including the BT website, tells me I can get 9-17 speeds, so why are BT telling me I can’t? They were offering me an extender and new router but no faster speeds, which I think is the offer I see when I go on my BT&gt;upgrades, but I want faster speeds. Is the only way to switch providers?</P> Wed, 17 Jul 2024 13:02:38 GMT kaska 2024-07-17T13:02:38Z https://business.forums.bt.com/t5/Broadband/How-do-I-get-decent-wifi/m-p/92115#M17564 <P>So my parents have had terrible wifi for my whole life, I’m finally trying to upgrade it for them (and for myself - how can I work or get a job interview when the wifi can’t handle a 10 minute zoom call.)</P><P>Been with BT for years, I remember when we last upgraded it was maybe 10 years ago, so we’re way out of contract and paying too much for not a whole lot.</P><P>Our speed is 2Mbps, 1.75 on a good day and 0.13 upload speed, which is fine for general browsing and streaming as long as you’re prepared to wait a bit to let it buffer, but no good for when anybody has work to do.</P><P>I called BT (hate that it’s the only option) and they said my area can only get 2Mbps until full fibre is installed. When I look online for deals, including entering my address, everywhere, including the BT website, tells me I can get 9-17 speeds, so why are BT telling me I can’t? They were offering me an extender and new router but no faster speeds, which I think is the offer I see when I go on my BT&gt;upgrades, but I want faster speeds. Is the only way to switch providers?</P> Wed, 17 Jul 2024 13:02:38 GMT https://business.forums.bt.com/t5/Broadband/How-do-I-get-decent-wifi/m-p/92115#M17564 kaska 2024-07-17T13:02:38Z https://business.forums.bt.com/t5/Broadband/How-do-I-get-decent-wifi/m-p/92118#M17566 <P>Hi kaska</P> <P>&nbsp;</P> <P>Is it a BT Business or BT Residential account you have?</P> Wed, 17 Jul 2024 16:01:06 GMT https://business.forums.bt.com/t5/Broadband/How-do-I-get-decent-wifi/m-p/92118#M17566 BethM 2024-07-17T16:01:06Z