https://business.forums.bt.com/t5/Broadband/BT-horrible-customer-service-and-product-for-business/m-p/92175#M17576 <P>I use BT business line and the line service became completely unusable after the switch to cloud service. I have been trying to contact customer support for a while and they have been nothing but useless, I have been in contact for a month now and the issue is still not resolved. Their customer service procedure is to put you on hold for 45 minutes ask you some questions pretend to try to resolve the issue and then transfer you to another colleague repeating the cycle until you get fed up or they hang up on you. This is the most atrocious customer service i have ever seen.&nbsp;</P><P>&nbsp;</P><P>Will BT be liable and compensate me for my loss of business because of their incompetence?&nbsp;</P> Wed, 24 Jul 2024 11:57:05 GMT abaw 2024-07-24T11:57:05Z https://business.forums.bt.com/t5/Broadband/BT-horrible-customer-service-and-product-for-business/m-p/92175#M17576 <P>I use BT business line and the line service became completely unusable after the switch to cloud service. I have been trying to contact customer support for a while and they have been nothing but useless, I have been in contact for a month now and the issue is still not resolved. Their customer service procedure is to put you on hold for 45 minutes ask you some questions pretend to try to resolve the issue and then transfer you to another colleague repeating the cycle until you get fed up or they hang up on you. This is the most atrocious customer service i have ever seen.&nbsp;</P><P>&nbsp;</P><P>Will BT be liable and compensate me for my loss of business because of their incompetence?&nbsp;</P> Wed, 24 Jul 2024 11:57:05 GMT https://business.forums.bt.com/t5/Broadband/BT-horrible-customer-service-and-product-for-business/m-p/92175#M17576 abaw 2024-07-24T11:57:05Z https://business.forums.bt.com/t5/Broadband/BT-horrible-customer-service-and-product-for-business/m-p/92176#M17577 <P>Hi abaw</P> <P>&nbsp;</P> <P>I'm sorry your line isn't working. Can you please send over a private message so I can look into this for you?</P> Wed, 24 Jul 2024 12:00:19 GMT https://business.forums.bt.com/t5/Broadband/BT-horrible-customer-service-and-product-for-business/m-p/92176#M17577 BethM 2024-07-24T12:00:19Z https://business.forums.bt.com/t5/Broadband/BT-horrible-customer-service-and-product-for-business/m-p/92206#M17590 <P>update issue still not resolved</P> Tue, 30 Jul 2024 11:57:18 GMT https://business.forums.bt.com/t5/Broadband/BT-horrible-customer-service-and-product-for-business/m-p/92206#M17590 abaw 2024-07-30T11:57:18Z