topic Re: Being ignored in Broadband

Being ignored

DWL — Thu, 31 Oct 2024 09:02:29 GMT

I'm hoping someone here will be able to point me in the right direction.

We ordered a DIA installation some 7 months ago and were given a CCD of the 20/06/2024 but are still waiting for it to be installed. We have sent numerous emails to the various people involved at BT and spent untold hours hanging on the phone trying to speak to someone but never getting a straight answer as to what the problem is or when it will be resolved.

We are now being totally blanked by our various contacts at BT who are not even acknowledging our emails.

Does anyone have email details of some kind of escalation department we can contact?

Re: Being ignored

BethM — Thu, 31 Oct 2024 12:05:53 GMT

Hi DWL

I'm sorry to hear about this - just to make sure I am looking into the right thing, are you referring to a Dedicated Internet Access leased line?

Re: Being ignored

DWL — Thu, 31 Oct 2024 12:56:17 GMT

Thanks for responding, yes it's a Dedicated Internet Access leased line. I have since posting, emailed the BT Business CEO and subsequently had contact from your Customer Service - Business Team with an IMP reference.

Hopefully they will resolve our problems.

DWL

Re: Being ignored

BethM — Thu, 31 Oct 2024 13:01:43 GMT

Hi DWL

Great - that was going to be my next step so glad to hear the ball is rolling on that.