topic Re: How to get the caller ID from the VoIP system in Broadband

How to get the caller ID from the VoIP system

Naouflgayed — Tue, 18 Jul 2023 20:53:02 GMT

Hi,

I am a company owner based in the UK we provide windows EPOS software to restaurants and take aways shops we have over 500 shops who use our services.

All our customers have the traditional telephone wall socket where the caller ID device ( like CTI Comet USB Caller ID) is connected to it and this caller ID is connected to the EPOS computer to show the caller phone number so the staff can serve the customers easily..

Recently many shops switched to the Cloud telephone from BT and the traditional wall socket it no longer is used. The EPOS software is installed in windows 10 computer and this computer is connected to internet modem via RJ45 cable and also the BT telephone device is connected to the internet modem too (it is cloud phone it is connected to broadband modem), the phone device works fine and it shows the called ID on its screen.

BT gave the shops new broadband router and a telephone which is connected tot he router and this causes issues for the shop owner because their caller ID device can not be connected the new cloud system and therefore the phone number does not show up on the computer screen.

I need your help for how to fix this issue and please guide how to obtain the caller ID number from this cloud telephone system or from the broadband and display it on the computer screen. What I want is to integrate my software to show the caller ID number on the computer software, there must be a way to sniff the caller ID from the broadband device and display it on the computer.

Please help me.

Regards

Re: How to get the caller ID from the VoIP system

VickyK — Tue, 25 Jul 2023 10:19:47 GMT

Hi @Naouflgayed ,

Thanks for reaching out to us. Please can you send over a message so I can take some details and see what we can do to help?

Thanks,

^VickyK

Re: How to get the caller ID from the VoIP system

hkfoysol — Wed, 01 Nov 2023 17:46:20 GMT

Did you get a solution for this?

Re: How to get the caller ID from the VoIP system

ticoticoleeds — Tue, 26 Nov 2024 11:15:41 GMT

I am also interested in knowing about this.

Would BT please explain how we can resolve this?

Re: How to get the caller ID from the VoIP system

BethM — Tue, 26 Nov 2024 11:29:31 GMT

Hi ticoticoleeds

You will need to talk to your EPOS provider to find out how they can get your caller ID working as this is not a BT Business product we deal with.

Re: How to get the caller ID from the VoIP system

ticoticoleeds — Tue, 26 Nov 2024 11:59:33 GMT

Thanks for your prompt response BethM.

I will do that.

Just out of curiosity, I understood that BT may have a EPOS system that can be purchased as well. Essentially replacing the system we had with a BT provided EPOS system. Is my understanding correct?

I am asking about this as the previous (analog) system is already 20 years old, and the software company may not even exist to provide additional support for this.

Re: How to get the caller ID from the VoIP system

BethM — Tue, 26 Nov 2024 15:58:39 GMT

Hi ticoticoleeds

I am not aware of an EPOS system we sell but the best people to talk to would be our sales team: https://business.bt.com/help/contact-us-business/buy-something/

Re: How to get the caller ID from the VoIP system

ticoticoleeds — Wed, 27 Nov 2024 10:46:02 GMT

Thanks BethM, will talk to your colleagues then.

Have an awesome day 🙂

Re: How to get the caller ID from the VoIP system

BellaCasita — Tue, 25 Mar 2025 21:12:00 GMT

I am having the same problem now. May I know is your issue sort out and how it’s sort out. Thank you