topic Re: Installarion in Broadband

Installarion

Peader — Thu, 30 Jan 2025 18:24:00 GMT

I just had a new installation put in on two floors. Two routers one for each floor. The phone provided was not on our old number and the engineer said he could not find it on the vEL. He changed the name of the routers but these do not work and the old name is still working despite those routers being removed. Attempts to talk to an actual human being have proven impossible. The worst service I have ever experienced

Re: Installarion

BethM — Fri, 31 Jan 2025 15:51:23 GMT

Hi Peader

I'm sorry you've had issues with your installation. Have you managed to speak to someone about this? You can find all the different contact methods here: https://business.bt.com/help/contact-us-business/

Re: Installarion

alle78 — Mon, 03 Feb 2025 23:00:10 GMT

Frustrating experience! Router names unchanged, old service still active, and no support available. Unacceptable.

Re: Installarion

AlanM1 — Thu, 06 Feb 2025 08:28:04 GMT

Hi, please use this link: BT Business Broadband and internet Complaints and we can get more details to help. Thank you