topic Smart hub 3 with 5 static IPs - outgoing requests via dynamic IP in Broadband

Smart hub 3 with 5 static IPs - outgoing requests via dynamic IP

bengreytwo — Mon, 10 Feb 2025 22:31:38 GMT

Hi,

I'm hoping to get some clarification, or even better, help/guidance.

I recently changes my single static IP with BT Business to 5 static IPs.
Since doing so, my smart hub 3 hub manager has adjusted and I have been able to point some of these 5 IPs to particular devices on my network - great.
However, what I was not expecting, is for outgoing requests to now be made via a dynamic IP which obviously changes as my router restarts.

1. Is this correct be behaviour
2. Is there any way to have 5 static IPs and still guarantee the outgoing IP address?

Re: Smart hub 3 with 5 static IPs - outgoing requests via dynamic IP

ren41 — Sat, 22 Feb 2025 14:49:35 GMT

It sounds as though they haven't reconfigured your hub for the static IP addresses. Thsi page shows you how to do it https://business.bt.com/help/article/broadband-and-internet/getting-started/how-to-assign-multiple-static-ip-addresses-smart-hub/

We've just received a smart hub 3 which I haven't set up yet. Your eperience makes me suspect that this hub may not be configured correctly either so you've done me a favour by alerting me to the possibility. I hope you're able to reconfigure your hub with the info in the link. Good luck!