topic Complete Wi-Fi Plus Disc: issue in Broadband

Complete Wi-Fi Plus Disc: issue

ripple11 — Wed, 12 Feb 2025 10:37:28 GMT

Broadband recently upgraded and installed and extra discs to boost wifi seem to be working fine on the allocated network and password.

However I have set up, (as offered on the system), a "guest wifi" from the "Hub manager" with new name and password. This guest network works near the main hub...BUT not it seems, from the extra discs in other rooms.

Any ideas why?

TIA

Re: Complete Wi-Fi Plus Disc: issue

BethM — Wed, 12 Feb 2025 12:51:07 GMT

Hi ripple11

Guest Wi-Fi only works from the Hub directly, it will not work over the discs.

Re: Complete Wi-Fi Plus Disc: issue

ripple11 — Wed, 12 Feb 2025 13:36:35 GMT

Thanks for reply. It worked with the old Hub 2 I just had, so this is not acceptable. Who do I complain to please?

Re: Complete Wi-Fi Plus Disc: issue

BethM — Wed, 12 Feb 2025 15:25:56 GMT

Hi ripple11

As per Clause 2.3.3 in our terms and conditions here: https://business.bt.com/content/dam/bt-business/pdfs/terms/broadband/BTL_BTE_Business_Broadband_Essential_Enhanced_Pro_Sch_for_Customersfrom02.04.24.pdf

2.3.3 Guest W-Fi Users will only be able to access Guest Wi-Fi through your BT Hub and not through your Wi-Fi Disc or Complete Wi-Fi Plus Device (if you have Complete Wi-Fi or Complete Wi-Fi Plus)

If you wish to raise a complaint about this, I can do this for you but from what I've been advised by the technical team, there is no work around as it is not something the discs can connect to. Please private message some account details and we can discuss from there.