https://business.forums.bt.com/t5/Broadband/Help-No-internet/m-p/94258#M18137 <P>On Thursday when arriving at work I could not connect to Broadband and despite numerous reboots, checking wires etc nothing would work. I sent staff home to work from home which is far from ideal and I also went home, so lost pointless commuting time.</P><P>Anyway the problem I have is BT is such as faceless organisation I cannot get this resolved. On Thursday I reported this and see when looking at progress i have a closed incident despite the broadband still not working and no contact from BT via email, phone, text etc.</P><P>I have come into the office on a Sunday optimistcally hoping it was back up and running but not the case. I have then seen I cannot use live chat on a Sunday and cannot call anyone to discuss. I have just reported the incident again and have a new reference number and got the standard 48 hours we will get back to you reported to engineers etc.</P><P>How is anyone meant to run a business without the Internet? I am now cancelling meetings for this week.</P><P>Please someone from BT help me!</P> Sun, 16 Feb 2025 15:30:05 GMT jhardingham 2025-02-16T15:30:05Z https://business.forums.bt.com/t5/Broadband/Help-No-internet/m-p/94258#M18137 <P>On Thursday when arriving at work I could not connect to Broadband and despite numerous reboots, checking wires etc nothing would work. I sent staff home to work from home which is far from ideal and I also went home, so lost pointless commuting time.</P><P>Anyway the problem I have is BT is such as faceless organisation I cannot get this resolved. On Thursday I reported this and see when looking at progress i have a closed incident despite the broadband still not working and no contact from BT via email, phone, text etc.</P><P>I have come into the office on a Sunday optimistcally hoping it was back up and running but not the case. I have then seen I cannot use live chat on a Sunday and cannot call anyone to discuss. I have just reported the incident again and have a new reference number and got the standard 48 hours we will get back to you reported to engineers etc.</P><P>How is anyone meant to run a business without the Internet? I am now cancelling meetings for this week.</P><P>Please someone from BT help me!</P> Sun, 16 Feb 2025 15:30:05 GMT https://business.forums.bt.com/t5/Broadband/Help-No-internet/m-p/94258#M18137 jhardingham 2025-02-16T15:30:05Z https://business.forums.bt.com/t5/Broadband/Help-No-internet/m-p/94262#M18138 <P>Hi jhardingham</P> <P>&nbsp;</P> <P>I'm sorry your internet is not working. Can you please send over a private message with the details so I can look into this further for you?</P> Mon, 17 Feb 2025 12:17:18 GMT https://business.forums.bt.com/t5/Broadband/Help-No-internet/m-p/94262#M18138 BethM 2025-02-17T12:17:18Z