https://business.forums.bt.com/t5/Broadband/ONT-FTP-Fault-Ubiquiti/m-p/94375#M18158 <P>Message sent!</P> Wed, 12 Mar 2025 13:56:59 GMT pinkmonkey46 2025-03-12T13:56:59Z https://business.forums.bt.com/t5/Broadband/ONT-FTP-Fault-Ubiquiti/m-p/94373#M18156 <P>Hopefully found the right board...</P><P>I'm currently experiencing regular(ish) dropouts on my BT Business line. It's FTTP to and ONT, and then patched into a Ubiquiti equipment. In the last 6 months the ONT was moved by Openreach as we needed to relocate the network cabinet.</P><P>The internet has been relatively stable throughout this period, however in the past couple of weeks we have seen very regular dropouts. Sometimes multiple times a day, sometimes just daily, and sometimes it would be okay for a few days and then drop. This is always resolved by restarting the ONT.</P><P>BT Support don't want to help. Well, least not without their hardware being connected. I explained that restarting the ONT always resolves the fault, and they suggested I (not them) I need to speak to Openreach as they provide the ONT and not BT therefore they can't fix the issue.</P><P>Any suggestions of what I can do here?</P> Wed, 12 Mar 2025 13:17:51 GMT https://business.forums.bt.com/t5/Broadband/ONT-FTP-Fault-Ubiquiti/m-p/94373#M18156 pinkmonkey46 2025-03-12T13:17:51Z https://business.forums.bt.com/t5/Broadband/ONT-FTP-Fault-Ubiquiti/m-p/94374#M18157 <P>Hi pinkmonkey46</P> <P>&nbsp;</P> <P>I would like to do some digging on this for you, can you please send over a private message with some account details?&nbsp;</P> Wed, 12 Mar 2025 13:20:26 GMT https://business.forums.bt.com/t5/Broadband/ONT-FTP-Fault-Ubiquiti/m-p/94374#M18157 BethM 2025-03-12T13:20:26Z https://business.forums.bt.com/t5/Broadband/ONT-FTP-Fault-Ubiquiti/m-p/94375#M18158 <P>Message sent!</P> Wed, 12 Mar 2025 13:56:59 GMT https://business.forums.bt.com/t5/Broadband/ONT-FTP-Fault-Ubiquiti/m-p/94375#M18158 pinkmonkey46 2025-03-12T13:56:59Z