Frequently asked questions – Broadband

BethM — Fri, 14 Mar 2025 12:49:54 GMT

How do I do wiring checks?

If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for doing wiring checks for a Broadband issue.

How do I set up my BT Business Hub?

Your hub will be ready to connect to the internet with a few quick set-up steps. Here’s one for the BT Business Smart Hub 2 , BT Business Smart Hub 3, and the FTTP version of BT Business Smart Hub 3.

How do I set up my Wi-Fi discs?

When you set the discs up via your BT Business App, it should guide you through the installation. You can find the guide to setting up your Complete Wi-Fi discs here and Complete Wi-Fi Plus discs here.

How do I change my appointment for a faults engineer?

You can track your fault and change your appointment for the faults engineer online if need be. If you need to change your appointment as part of a fault, please do so as soon as you can.  Here’s a link to the guide for changing your engineer appointment as well as tracking your fault.

How do I manage my order?

You can view your order details online such as the status of your order, if your equipment has been dispatched, your appointment date and more. Here’s a link to how to track and manage your order online. 

How do I report a fault?

You can report a fault online.

What is Guest Wi-Fi?

Guest Wi-Fi is the fast, fuss-free way for you to give your customers free, unlimited wi-fi. It gets them online while keeping your private network safe, secure, and running smoothly. Guest Wi-Fi broadcasts from the router only, it won’t run over any Wi-Fi discs. You can find out more about Guest Wi-Fi and how to set it up here.

How do I set up my Hybrid Connect?

It’s important to make sure you have your Hybrid Connect set up to keep you connected even if you don’t have a working broadband connection. Here’s a link to the guide for setting up your Hybrid Connect.

How do I use BT/EE Wi-Fi hotspot?

Did you know that if you’re a BT Business customer, you get free unlimited access to our BT/EE Wi-Fi hotspots? Here’s a link to a help article on how to use BT/EE Wi-Fi.

topic Frequently asked questions – Broadband in Broadband

Frequently asked questions – Broadband