topic Re: Smart hub 3 performance in Broadband

Smart hub 3 performance

55H — Sat, 22 Mar 2025 14:21:39 GMT

We have fftp 300 the line is testing fine but we keep losing internet connection. The 3 green lights are on at the wall unit but the hub is flashing orange. When I go into the hub manager it says it is has a connection. We are also experiencing buffering in our lan connected streaming service. Could this be a faulty hub? If so how do I get a repacement

Re: Smart hub 3 performance

tisha56morris — Mon, 24 Mar 2025 08:42:26 GMT

Hello,

It sounds like you're experiencing intermittent internet connectivity issues with your FFTP 300 service, despite the wall unit showing a stable connection. The flashing orange light on the hub, coupled with buffering on your LAN-connected streaming service, strongly suggests a problem with the hub itself. While the hub manager might report a connection, the flashing orange light indicates it's likely unstable or experiencing errors.

Best regards,
Tisha

Re: Smart hub 3 performance

BethM — Mon, 24 Mar 2025 12:20:19 GMT

Hi 55H

I would recommend doing some wiring checks for your equipment to see if that resolves your issue. If it persists, I would recommend raising a fault.