topic Re: Broadband and Wi-Fi keeps dropping in Broadband

Broadband and Wi-Fi keeps dropping

sachos — Sun, 13 Apr 2025 15:14:32 GMT

Hello

We have signed new contracts at 3 of our restaurant sites with BT and they have sent us new routers - BT Business Smart Hub 2.

Facing endless issues with connection dropping and WIFI devices not working. I am losing £1000's in sales.

Are these routers working properly? Any tips on the setting that can help.

We raise tickets for support, they make some changes and it works for a day or to then, drops.

Generally, all my locations are in shopping malls and the speeds we can get is very poor like 10mb.

Been with BT last 18 months not had these issues which makes me think its all hardware-related.

Are the wifi discs causing issues?

PLS CAN SOME ONE HELP ME?

Sachos

Re: Broadband and Wi-Fi keeps dropping

AlanM1 — Tue, 15 Apr 2025 11:11:29 GMT

Hi, I'm sorry to hear all this. Could you have a look at this help video and information our tech team put together for issues like this: Fix broadband connection problems | BT Business Can you let me know how it goes, there's also a link at the bottom to Livechat with an agent for extra advice. Thanks, Alan

Re: Broadband and Wi-Fi keeps dropping

russellcaleb980 — Wed, 16 Apr 2025 05:04:57 GMT

It really sounds like the new BT Business Smart Hub 2 units might be struggling, especially in high-interference mall environments. If performance drops after support tweaks, it could point to hardware or conflicting shake sizes of connected devices. Try isolating the WiFi discs and testing with just one site for stability. You’re right to suspect the routers.