https://business.forums.bt.com/t5/Broadband/ORDI-request/m-p/94623#M18223 <P>Hi karthickj</P> <P>&nbsp;</P> <P>This forum is for BT Business customers, we are unable to assist with queries about Openreach. <A href="https://www.openreach.com/help-and-support" target="_blank">You can find their contact page here.</A> Your service provider will have points of contact also.</P> Wed, 30 Apr 2025 11:07:44 GMT BethM 2025-04-30T11:07:44Z https://business.forums.bt.com/t5/Broadband/ORDI-request/m-p/94622#M18222 <P>Hi,</P><P>&nbsp;</P><P>I made a complaint QIS688714 with open reach on 11th April regarding an ORDI request for ONT provisioning data misalignment—still unresolved after nearly 3 weeks. How should I contact them or expedite this process ? &nbsp;Being a GIS architect I understand the technical aspects of re provisioning the right ONT but genuinely puzzled the delay and time taken so far to resolve this issue when I shared the ONT terminal box images that contains the serial number.&nbsp;<BR /><BR /></P><P>karthick&nbsp;</P> Wed, 30 Apr 2025 10:50:44 GMT https://business.forums.bt.com/t5/Broadband/ORDI-request/m-p/94622#M18222 karthickj 2025-04-30T10:50:44Z https://business.forums.bt.com/t5/Broadband/ORDI-request/m-p/94623#M18223 <P>Hi karthickj</P> <P>&nbsp;</P> <P>This forum is for BT Business customers, we are unable to assist with queries about Openreach. <A href="https://www.openreach.com/help-and-support" target="_blank">You can find their contact page here.</A> Your service provider will have points of contact also.</P> Wed, 30 Apr 2025 11:07:44 GMT https://business.forums.bt.com/t5/Broadband/ORDI-request/m-p/94623#M18223 BethM 2025-04-30T11:07:44Z