topic Getting billed for closed accounts in Broadband https://business.forums.bt.com/t5/Broadband/Getting-billed-for-closed-accounts/m-p/94701#M18247 <P>Hi&nbsp;</P><P>Can anyone help?</P><P>We closed a&nbsp; broadband account and 2 phone lines on the 20th March. We are still receiving bills and a direct debit was taken last week. I have spent over an hour on two calls, which honestly didnt give me any confidence that the issue was sorted, I then sent 45 minutes waiting for a virtual assistant and got disconnected. Its now keeping me awake at night as I cant get through to anyone who seems to be able to help me. We still have a broadband account and a cloud phone service with BT.&nbsp;</P><P>Does anyone have any ideas what I can do to get this sorted please?</P> Mon, 12 May 2025 06:58:25 GMT AndreaH 2025-05-12T06:58:25Z Getting billed for closed accounts https://business.forums.bt.com/t5/Broadband/Getting-billed-for-closed-accounts/m-p/94701#M18247 <P>Hi&nbsp;</P><P>Can anyone help?</P><P>We closed a&nbsp; broadband account and 2 phone lines on the 20th March. We are still receiving bills and a direct debit was taken last week. I have spent over an hour on two calls, which honestly didnt give me any confidence that the issue was sorted, I then sent 45 minutes waiting for a virtual assistant and got disconnected. Its now keeping me awake at night as I cant get through to anyone who seems to be able to help me. We still have a broadband account and a cloud phone service with BT.&nbsp;</P><P>Does anyone have any ideas what I can do to get this sorted please?</P> Mon, 12 May 2025 06:58:25 GMT https://business.forums.bt.com/t5/Broadband/Getting-billed-for-closed-accounts/m-p/94701#M18247 AndreaH 2025-05-12T06:58:25Z Re: Getting billed for closed accounts https://business.forums.bt.com/t5/Broadband/Getting-billed-for-closed-accounts/m-p/94712#M18254 <P>Hi&nbsp;<SPAN>AndreaH,&nbsp;<BR /><BR />I am sorry to hear this. If you could send me a private message I can have a look into this for you and assist.<BR /><BR />Thank you<BR /><BR /><BR /></SPAN></P> Wed, 14 May 2025 07:18:15 GMT https://business.forums.bt.com/t5/Broadband/Getting-billed-for-closed-accounts/m-p/94712#M18254 HannahC1 2025-05-14T07:18:15Z