topic Unable to select device for Static IP in Broadband

Unable to select device for Static IP

papercompany — Wed, 09 Jul 2025 15:19:58 GMT

I'm just trying to change a device on one of our Static IP's and feel I've had this issue before and can't remember how we fixed it

The device is connected to the business hub, and green. On the device list it shows up under the Static IP - select device page - but if I try and select it the interface automatically selects another device on the list - and I'm unable to select the actual device I need (which is another draytek).

We had this set up with the old draytek and it worked fine - all the settings have been carried across and are working - the correct ip address is set up on the device and the correct port rules are in place as before.

I've tried logging in via different browsers, zooming in, out of the page but I can't physically select it. Any ideas on what the problem may be?

Re: Unable to select device for Static IP

BethM — Thu, 10 Jul 2025 11:38:07 GMT

Hi papercompany

What model of hub are you using?

Re: Unable to select device for Static IP

papercompany — Thu, 10 Jul 2025 17:58:11 GMT

Hey Beth

It’s a smart hub 2 I think

Re: Unable to select device for Static IP

BethM — Fri, 11 Jul 2025 13:57:41 GMT

Hi papercompany

Thanks for replying, in that case I would recommend taking to our technical team, have you spoken to them regarding this already? You can find their contact details here.